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Since 2005, CSA Research has surveyed language services and technology buyers and suppliers
to measure the business confidence of the translation and localization sector
In 2020, we expanded these surveys to the freelancer community.
Below, find the results from the business confidence surveys from 2020 until today.
This open-access data enables data-driven decisions.

 


 

Pro-Bono Survey Data


LSP SURVEY #12

February 2024

CSA Research has revisited the CEOs of the leading 112 Language Service Providers (LSPs) for the 12th time to inquire about any changes in their business plans and perceptions since the last surveys.


LSP SURVEY #11

October 2023

CSA Research has revisited the CEOs of the leading 112 Language Service Providers (LSPs) for the 11th time to inquire about any changes in their business plans and perceptions since the last surveys.


LSP SURVEY #10

July 2023

CSA Research has revisited the CEOs of the leading 96 Language Service Providers (LSPs) for the 10th time to inquire about any changes in their business plans and perceptions since the last surveys.


LSP SURVEY #9

December 2022 to January 2023

CSA Research has revisited the CEOs of the leading 97 Language Service Providers (LSPs) for the 9th time to inquire about any changes in their business plans and perceptions since the last surveys.


LSP SURVEY #8

August 2022

CSA Research went back to the CEOs of the top 126 LSPs for the 8th time to ask how their perceptions and business plans have changed since the previous surveys. 


LSP SURVEY #7

December 2021

CSA Research went back to the CEOs of the top 93 LSPs for the 7th time ask how their perceptions and business plans have changed since the previous surveys. 


 

LSP SURVEY #6

September 2021

CSA Research went back to the CEOs of the top 193 LSPs for the 6th time ask how their perceptions and business plans have changed since the previous surveys. 

LSP SURVEY #5

May 2021

The 5th survey of the CEOs of the top 193 LSPs asked how their perceptions and business plans have changed. 

 

LSP SURVEY #4

February 2021

CSA Research went back to the CEOs of the top 193 LSPs for the 4th time to ask how their perceptions and business plans have changed. 

LSP SURVEY #3

August 2020

CSA Research went back to the CEOs of the top 193 LSPs for a third time to ask how their perceptions and business plans have changed since the first two surveys. 

LSP SURVEY #2

May 2020

CSA Research went back to the CEOs of the top 193 LSPs to ask how their perceptions and business plans have changed since we surveyed them in March.

 

LSP SURVEY #1

March 2020

Although it is too early to assess the full impact of COVID-19, CSA Research has surveyed the CEOs of the Top 193 LSPs to check the current pulse of the industry. We share the results from 124 CEOs in four categories.

FREELANCER SURVEY #8

December 2023

CSA Research surveyed freelance linguists worldwide for the eight time to see how global conditions have affected them as providers of language services. 

FREELANCER SURVEY #7

April 2023

CSA Research surveyed freelance linguists worldwide for the seventh time to see how global conditions have affected them as providers of language services. 

FREELANCER SURVEY #6

August to September 2022

CSA Research surveyed freelance linguists worldwide for the sixth time to see how global conditions have affected them as providers of language services. 

FREELANCER SURVEY #5

February to March 2022

CSA Research surveyed freelance linguists worldwide a fifth time to see how the COVID-19 pandemic continues to affect them as providers of language services. 

FREELANCER SURVEY #4

July to August 2021

CSA Research surveyed freelance linguists worldwide a fourth time to see how the COVID-19 pandemic continues to affect them as providers of language services. 

FREELANCER SURVEY #3

Feb 2021

CSA Research surveyed freelance linguists worldwide a third time to see how the COVID-19 pandemic continues to affect them as providers of language services. 

FREELANCER SURVEY #2

Aug 2020

CSA Research again surveyed freelance linguists worldwide to see how the COVID-19 pandemic continues to affect them as providers of language services. 

FREELANCER SURVEY #1

APRIL 2020

CSA Research surveyed freelance linguists worldwide to see how the COVID-19 pandemic has affected them as providers of language services.

TMS VENDOR SURVEY

May 2020

CSA Research surveyed technology companies to see how COVID-19 affects their business.

GLOBAL ENTERPRISE SURVEY 2

September 2020

CSA Research surveyed enterprises worldwide for a second time to see how the COVID-19 pandemic is affecting them as buyers of language services.

GLOBAL ENTERPRISE SURVEY

April 2020

CSA Research surveyed enterprises worldwide to see how the COVID-19 pandemic has affected them as buyers of language services and technology. 

CHINA SURVEY #2

August 2020

CSA Research re-surveyed companies based in China to see how the COVID-19 pandemic has affected them as providers of language services and technology. 

CHINA SURVEY #1

May 2020

CSA Research surveyed companies based in China to see how the COVID-19 pandemic has affected them as providers of language services and technology. 

Open-Access Resources

For LSPs

Leadership in the Time of COVID-19
Read about practical leadership steps you can take to help your team during this stressful time. Read the article. 
CEO Feedback from LSPs
CSA Research has spoken with many of the leading LSPs. See what their CEOs have to say about COVID-19.  Read the article. 
Feedback from Freelancers
Learn how COVID-19 is affecting the freelancer market.
Read Part I.  Read Part II. 
Profiles of Interpreting LSPs
Learn how five interpreting-focused LSPs are dealing with the COVID-19 pandemic. Read the article. 
The Team Factor
How you prepare for a post-pandemic world will greatly impact your team. Read the article. 
Further Resources
Click 'Read More' to see all the open-access insights for LSPs.
Read More

For Enterprises

Time for Localization Teams to Lead
Learn how localization teams can step-up during this time. Read the article. 
Feedback from Global Enterprises
Learn how directors of localization teams are adapting to COVID-19. Read the article. 
TMS in the Time of COVID-19
The rapid switch to working from home has made on-premise TMSes a challenge for some LSPs.  Read the article. 
Customer Loyalty Programs
Loyalty will rise to the fore after the COVID-19 pandemic runs its course. Read the article. 
Profiles of Interpreting LSPs
Learn how five interpreting-focused LSPs are dealing with the COVID-19 pandemic. Read the article. 
Further Resources
Click 'Read More' to see all the open-access insights for global enterprises. Read More

Useful External Resources

 

Tech Tools

These five companies are providing free remote working tools.

READ MORE

Data Tools

Tableau has created a free Covid19 Data Resource Hub to help you make confident decisions with data.

READ MORE

 

Training

MasterWord Services is sharing a complimentary online Infection Control training developed specifically for interpreters; however, this information is relevant for everyone.

READ MORE

Lexicon

Published by the Translation Bureau of Canada, this lexicon includes official French<>English terms for translating and interpreting during the pandemic.

READ MORE