As the expression goes “may you live in interesting times!” Business as usual has never seemed so far from “usual”. It feels as if the industry is at a constantly evolving point of flux during the first half of 2022. AI and NMT are radically altering the operational paradigm. Private equity is bringing in CEOs and investors from outside of the industry who in turn bring new ideas for products, services and value models. And all of this change coincides with the backdrop of one of the most volatile social economic stages we have seen in modern times! However, change and challenge are always ultimately partnered with innovation. For ULG, I have seen AI drive amazing opportunities for engagement and for building the global conversation. I have also seen that new investors have helped our ULG team to move to a focus on outcomes, rather than the complexity and challenge of what we do, driving greater value for our customers and teams. Finally at a socio-economic level ULG has seen a significant increase in a drive to inclusion and equality in the regulated markets that we service providing effective barriers against ignorance and intolerance. These are, for better and worst, “exciting times” as a business leader. But as history has taught us with every test, those that are willing to embrace the changes and walk the hard path will emerge stronger and more capable and I think our industry will prove no exception to this lesson.