Successes, Challenges, And What’s Ahead

Twice a year, CSA Research asks its LSP CEO Council members a focused and timely question. Their responses provide strategic insight into how language industry leaders assess performance, navigate challenges, and adjust priorities in a changing market.

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Read CEO Perspectives by Year and Topic

CEO commentary appears in order of company revenue size.

Simon Yoxon-Grant

President, CEO LanguageLine Solutions

Having spent two decades with LanguageLine before stepping into a five-year role at our sister company, I returned in 2024 to find an industry where cycles of innovation, once spanning years, now turn with breathtaking speed. This shift is driven by technological advances that challenge every corner of our field. We are at an inflection point. The decisions we make this year will echo for generat...

Mark Evenepoel

President, Board member Acolad EX Amplexor

Looking back at 2020, we were happy to have had our technology and processes in place to deal with extreme security or safety issues and instantly enable fully remote operations. The accelerated digital transformation came with many business opportunities, which allowed us to stay on course or even exceed expectations within many of the industries we serve. We are also proud we managed to pull off...

Bertrand Gstalder

CEO Acolad

As the digital revolution has pushed companies over the last 20 years to adapt their business model and innovate, GenAI will push us into more new directions and at a faster pace. Between the hype of this "new" thing, the "unknown" of potential industry reshaping and expected "regulations" for an Ethical AI, many questions will continue. Questions from Customers, Shareholders and Employees all dri...

Alexander Ulichnowski

CEO Argos Multilingual

In two words: exciting times. As an industry, we invested heavily over the past few decades to produce ever-increasing amounts of content in more languages. Faster. Cheaper. But the existing language technologies, processes, and to a large extent, our mindsets, have been reaching the limits of what’s possible. AI is changing the game. It’s a massive opportunity. It is a great technology that will...

Pierrick Mathieu

Co-Founder, COO Powerling

GenAI suddenly appeared in the world in March 2023, as a universal solution for our customers but also as a new anxiety in their ecosystem. “How can we avoid being disrupted and face, potentially, much more agile competitors?” Of course, GenAI will play an increasingly crucial role in global content, accelerating, improving efficiency and reducing turnaround times. But don’t forget that automate...

Konstantin Iosseliani

President, CEO Janus Worldwide

The translation industry was better prepared for this crisis than many other industries since remote working has been a long-standing practice for most LSPs. Nevertheless, we had to rework our business continuity plan and pay special attention to issues like cash flow and cost optimization. And because work for some of our teams around the world decreased, remained the same for others, and even gr...