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LSP metrics and KPIs

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World’s Largest LSPs Report a Strong 2018

Our preliminary review of the survey responses to CSA Research’s annual Global Market Study focused on the 195 largest companies in our Top LSPs™ rankings. The results show that a majority of these market leaders increased their revenue ove...

CSA Research April 10, 2019

LSP metrics and KPIs

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Where Are Revenue-Generating Leads Hiding?

Soliciting referrals and recommendations is an important sales technique that LSPs should pursue – whether or not they have a dedicated sales force. Yet even proactive referral requests aren’t enough to grow your business sustainably. Every...

Helene Pielmeier March 27, 2019

LSP metrics and KPIs

LSP sales and marketing

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Systematize Your Measurement Efforts with Formal Data Control and Analysis

Intel founder and former CEO Andy Grove wrote that, “Measurement against a standard makes you think through WHY the results were what they were.” Business-savvy organizations live by this dictum. They monitor various datapoints and develop...

Helene Pielmeier January 3, 2019

LSP business management

LSP metrics and KPIs

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Using Big Data to Save Money on Translations

Buyers of language services crave the ability to measure translation quality in an objective way, get easy-to-digest reports on how it is tracking over time, and be able to drill down as needed for process improvement. However, quality cont...

Helene Pielmeier January 3, 2019

Augmented translation

LSP metrics and KPIs

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How Much Waste Goes On at Your Organization?

Like a leaky faucet, a process that creates losses here and there can amount to a big bill at the end. Yet, most language service providers pay very little attention to subtle waste, even when they abide by quality management systems such a...

Helene Pielmeier January 3, 2019

LSP business management

LSP metrics and KPIs

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