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  • Navigate the Future of Language Services: 10 Key Trends Shaping the Industry

    Discover the critical shifts redefining multilingual content creation, translation, and localization in the era of AI and automation.

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  • CSA Research: Key Insights on M&A Trends

     

    The following trends reflect a data-based approach based on a sample of 265 LSPs at the end of October 2024.

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Plan Strategic Global Growth with Business Analytics

Showcase the value of localization and globalization in driving global growth. Leverage CSA Research’s interactive business analytics tools to build compelling business cases, gain a competitive edge, and convince executives of the value the localization budget brings.

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Trusted by the World’s Leading Global Enterprises

Fostering trusted relationships since 2002

How We Help Our Clients

 
CSA Research provides in-depth analysis, powerful data tools, and expert insights to help you make informed, research-driven global business decisions; innovate in the Post-Localization Era; and thrive in the global content and language technology market.
Global Enterprises
  • Our research, data, consulting, and advisory services enable global enterprises, governments, and NGOs to deliver a global customer experience that drives success across international and multicultural domestic markets.
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Technology Vendors
  • Our research, data, and expert analysts enable technology vendors to understand buyers, drive innovation in the Post-Localization Era, and thrive in the evolving technology landscape.
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Language Service Providers (LSPs)
  • Our research, data tools, and peer-to-peer programs equip global content and language providers, as well as investors, with the insights needed to drive success and growth in the AI era.
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Speak Your Global Customers' Language and Secure Their Business

Engage your global audience with a global experience that builds trust and drives ROI.
65%

Prefer Content in Their Language

Source: "Can't Read, Won't Buy" © CSA Research
67%
Tolerate Mixed Languages on a Website
Source: "Can't Read, Won't Buy" © CSA Research
73%

Want Product Reviews in Their Language

Source: "Can't Read, Won't Buy" © CSA Research
40%

Will Not Buy in Other Languages

Source: "Can't Read, Won't Buy" © CSA Research
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Integrity at the Heart of Our Brand

Since 2002, we’ve helped clients stay ahead with trusted, in-depth research. Our commitment to top-notch market research methodologies provides clients with reliable data tools, research-based insights, and expert advice from our analysts.

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Independence is at the core of what we do. No drive-by reports, no pay-to-play schemes, sponsored content, or promotional research. Don’t just take our word for it—check our research methodologies.

Our expert analysts—rather than consultants—conduct rigorous quantitative and qualitative research, ensuring statistically reliable data and insights. We rely on representative samples for accurate data benchmarking.

We deliver comprehensive primary research covering five key audiences: global buyers, technology vendors, content and language service providers, global consumers, and freelancers.

Our unmatched databases include 3,000 global buyers, over 27,000 language service providers, a consumer panel with 8,709 members in 33 countries, a 956-member business user panel in 24 countries, a 348-member marketing executive panel, and a comprehensive technology vendor database.

Our research team is composed exclusively of expert analysts and data scientists specializing in globalization, localization, internationalization, and global content. They bring extensive multi-industry knowledge, supported by unique methodologies.

In addition to insights and data in our reports, we provide recommendations, benchmarking and data tools, advisory services, consulting, executive leadership councils, and exclusive workshops.

Featured Blogs

Gain valuable, practical insights from our expert analysts.

  • Powerling and OXO Merge: A Partnership towards A Global Content Service Provider (GCSP)

    On April 10, 2025, Powerling and OXO (ranked #73 and #93, respectively, on CSA's Ranking of the Largest LSPs in the World for 2024) announced their strategic merger. Long in the works through a “soft merger”...

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    How Official English Language Changes US Policy

    On March 1st US President Trump signed an executive order (EO) designating English as the official language of the United States. This action takes the first step to reverse a decades-long federal policy of providing critical government, health, judiciary...

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    Human Vs. AI Interpreting - a Real-Life Comparison

    For the last 10 years, I have written hundreds of pages of research on interpreting in its various forms. I personally tested countless interpreting technologies, but I had never been lucky enough to have to rely on interpreting as a true user would in a situation when they don't know the language at all...

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  • Spanish-Speakers: Informal or Formal?

    Do you work for a brand that addresses Spanish-speaking prospects and customers formally during some phases of their experience with your company, while informally during others? You're not alone in mixing these styles of address - this is a common challenge for which CSA Research has verified data...

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    Unlocking the Power of Upselling and Cross-Selling

    Upselling and cross-selling aren't just buzzwords—they're critical strategies that allow LSPs to deliver more value to their clients while driving growth. For project managers and account managers, knowing when and how to offer additional services can transform client relationships from transactional to strategic partnerships.

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    The Language Sector Slowdown: A Multifaceted Outlook

    After we published our recent Q3 2024 update on market sizing for the language sector, which was also covered in a public webinar, this blog addresses some of the questions we have received from clients, prospects, and investors...

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  • The Global Enterprise Content Production Line

    In today's interconnected world, a global enterprise's success hinges on its ability to produce, refine, and deliver content across multiple languages and cultures. Imagine your content creation process as a sophisticated manufacturing production line...

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    Developers: Open Windows in Your Silo to Collaborate

    Partnering with localization teams to achieve internationalization compliance on time every time means working closely together - especially as your processes and theirs integrate (Gen)AI. Open an ongoing dialog with localization, testing, and design colleagues...

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    Breakfast Aisle Branding: Lessons in Differentiation

    For language service providers, finding the right way to stand out in a crowded marketplace is a lot like navigating the breakfast cereal aisle at your local grocery store. This aisle is a tapestry of colors, characters, flavors, and promises...

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Our Partners

To successfully navigate complex and challenging environments, CSA Research partners with top organizations worldwide, such as Kantar Group for global consumer data, and Beijing Language and Culture University for the Chinese market.

See What Our Clients Are Saying

See why the world’s leading organizations rely on CSA Research

  • Wayne BourlandDirector, Global Translation Team

    We have leveraged CSA’s research and vast industry expertise for more than a decade. From understanding the evolving supplier landscape to leveraging the latest technology trends, we count on CSA Research to help keep us at the forefront. The recent updates to the “Cant Read, Wont Buy” surveys and the detailed analysis behind it gives us, and the industry, a treasure trove of insights for driving language decisions and informing our internal teams and executive staff.

    Company Name: Dell Technologies

    Andrés EcheverriPresident and CEO

    The CSA research team has been our trusted advisor for over seven years now; their research and advisory have been critical in our strategy and evolution.

    Company Name: ACSI Translations

    Jean-François VanreuselDirector of Globalization

    CSA Research has been a key to the success of our globalization program for over a decade. By providing us with industry insights and access to expert analysts, CSA Research has helped us refine our program and embrace the latest industry best practices.

    Company Name: Adobe

  • Andrzej WolskiCEO

    Working with CSA Research helped KONTEKST in fine-tuning our marketing strategy and focusing on the company’s differentiation. We developed effective processes and practices resulting in better client retention and more effective new account acquisition. CSA Research offers great methods and practices to follow when it comes to developing sales.

    Company Name: KONTEKST

    Eric WalanoStrategic Account Manager

    Alison’s presentation at our event was both informative and helpful in guiding our clients’ localization strategy. The information provided by CSA Research will enable our clients to grow their international business base, on average, by over 26%.

    Company Name: Welocalize

    Patrick PyferRegional Marketing Manager

    We received 100% positive feedback from attendees. Analyst Alison's keynote presentation on The Post-Localization Era at our conference was insightful, engaging, and well received by the audience. The presentation contributed to the 100% conference-satisfaction rate from attendees.

    Company Name: Phrase

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