We all wish we know when this will end, whether the economy is going to come roaring back, when a vaccine will be available, whether there will be a second, massive wave of infections, whether new treatments will mitigate the effects of the disease.
Unfortunately, nobody has a clue, experts have whole ranges of answers to these questions, no prediction seems better than another, so it’s impossible to forecast with a high degree of certainty, and as leaders, to plan accordingly.
We can’t forecast, we can’t plan, so let’s focus on the present. Focus on delivering the best possible services to our clients, the best possible customer experience. Let’s focus on our employees, their mental health, the sharpening of their skills, focus on developing new products and new services, focus on what we can control.
This tunnel has an end, we don’t quite know when we will reach it or what will be on the other side, so let’s make sure that we use our headlights, walk together, not leave anybody behind, and reach the end in the best possible shape.