CSA Research > About Us > Don Depalma
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Dr. Donald A. DePalma

As the Chief Research Officer at CSA Research, I lead the company's research agenda, focusing on the evolving dynamics of globalization, localization, and language technology. My work drives industry insights that help organizations optimize their global strategies, improve multilingual customer engagement, and enhance return on investment for localization efforts. I oversee research initiatives that examine localization maturity, enterprise language processing, machine translation, and multicultural marketing, ensuring that CSA Research continues to provide cutting-edge analysis for clients worldwide.

My Background

I founded CSA Research in 1999, establishing it as the leading market research firm in localization and globalization. Prior to this, I played a pivotal role in shaping industry strategies as a co-founder of Interbase Software, vice president of corporate strategy at Idiom Technologies, and one of the first analysts at Forrester Research. At Forrester, I launched research coverage on key areas such as content management, digital marketing technologies, customer relationship management, and business globalization.

With more than 30 years of experience in technology, language services, and market research, I have advised senior executives at Global 2000 companies and some of the world’s most influential language service and technology providers. My expertise spans online marketing, localization, multilingual content management, and return on investment strategies for global business expansion.

I hold a doctorate in linguistics from Brown University, specializing in generative grammar, computational linguistics, and the historical phonology of Slavic languages. My academic background includes studies at Moscow State University and Moscow Linguistic University in Russia, Charles University (Univerzita Karlova) in the Czech Republic, and ILISA in Costa Rica.

Outside the Office

Beyond my professional work, I am an avid linguist with a deep interest in Indo-European languages and historical linguistics. I have traveled extensively, visiting dozens of countries and immersing myself in diverse linguistic and cultural landscapes.

Contact Me

You can reach me via direct message on LinkedIn or email.