COVID-19 LSP 5 Survey Data: Overall Results

Since the beginning of the COVID-19 pandemic,

CSA Research has continously surveyed the CEOs of the world’s largest LSPs to gauge

the evolving impact of the pandemic on the language services industry.

The previous survey were conducted in March 2020, May 2020, August 2020, and March 2021.

Following are the results from the May 2021 sample of 125 CEOs.

 

 

 

 

What was your revenue in million U.S. dollars for the first quarter of the following years?


 

 

 

What changes do you expect during Q2 and Q3 regarding demand, revenue, and new business?


 

What has been your experience in Q1 regarding demand for the following services?


 

 

What is your overall feeling about the future of the language services and technology sector?


 

 

 

What is your perspective on mergers and acquisitions (M&A) over the next 12 months?

 


 

 

 

If your revenue increased compared to 2020, to what do you credit your growth? 

Respondents could select all that apply.


 

 

 

If your revenue decreased compared to 2020, to what do you attribute this result? 

Respondents could select all that apply.


 

What are the biggest potential risks to your company this year? Respondents could select all that apply.


 

 

 

 

What are the biggest potential opportunities for your company? 

Respondents could select all that apply.


 

 

How many individuals are dedicated to marketing at your company?


What type of digital marketing activites have you performed over the last year?

Respondents could select all that apply. 

 

How important is a digital content strategy to your overall growth strategy in 2021?