COVID-19 Enterprise Survey 2 Data: Overall Results

As we did in April, CSA Research surveyed enterprises worldwide to see how the COVID-19 pandemic has affected them as buyers of language services and technology.
These are the overall results from the 55 responses received.

See Other Business Confidence Survey Results

How has COVID-19 affected your business as of today?

How long do you expect COVID-19 to have this effect on your revenue?

Select the statement that best reflects your view about how the COVID-19 pandemic will affect the language services and technology market.

Rate your degree of concern with the following issues. Respondents were asked to rate these issues from “Not concerned at all” to “Very concerned.” This chart shows only the issues for which they responded, “Very concerned.”

How has your content mix shifted since COVID-19 began?



What do you expect to happen to upcoming releases for products, services, or programs that were planned prior to the start of COVID-19?




What do you expect to happen to your language spend over the next 12 months?






Have new groups or functions turned to your team for language or other services since COVID-19 started?




Which of the following options have you implemented or plan to implement? Select all that apply.




If you have to reduce language spend, which actions will you take?





What is your team doing right now to prepare once COVID-19 has passed?