COVID-19 LSP Survey 4 Data: Overall Results

Since the beginning of the COVID-19 pandemic,

CSA Research has continously surveyed the CEOs of the world’s largest Language Service Providers (LSPs) to gauge

the evolving impact of the pandemic on the language services industry.

We conducted the first three surveys in March, May, and August 2020, respectively.

Following are the results from the January 2021 sample of 113 CEOs.

See Other Business Confidence Survey Results





What was or is predicted to be your calendar-year revenue numbers in million US dollars (USD)?




How would you compare your level of 2021 planned investment against 2020?





How frequently do you deal with the following client issues?




What percentage of translation projects involved machine translation in 2019 and 2020?




How many offices did you have or will you have?





How many full-time employees (FTEs) did you have or will you have?




What percentage of employees did you have working in your offices (i.e., not working remotely)?



What are the biggest potential risks to your company?





What are the biggest potential opportunities for your company?


How did your company's profitability change in 2020 compared to 2019?