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Research Team

Our Research Team

Subject-Matter Expertise

All of our analysts have held high-level influencer positions in the language services industry prior to joining CSA Research.

Research Expertise

CSA Research analysts undergo an initial year-long training and continue with regular and ongoing training and development in best practices in market research.

Range of Experience

Our team offers the collective brainpower of daily interactions with buyers, LSPs, technology vendors, investors, and global consumers.

Meet the Research Team

  • WHO AM I?
    Dr. Donald A. DePalma
    Chief Research Officer

    Focuses on market trends, business models, and business strategy

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  • WHO AM I?
    Hélène Pielmeier
    Director of LSP Service

    Focuses on LSP business management, strategic planning, sales and marketing strategy and execution, project and vendor management, quality process development, and interpreting technologies

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  • WHO AM I?
    Rebecca Ray
    Director of Buyers Service

    Focuses on global digital transformation, enterprise globalization, localization maturity, social media, global product development, crowdsourcing, transcreation, and internationalization

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  • WHO AM I?
    Dr. Arle Lommel
    Senior Analyst

    Focuses on language technology, artificial intelligence, translation quality, and overall economic factors impacting globalization

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  • WHO AM I?
    Alison Toon
    Senior Analyst

    Focuses on translation management systems and helping clients gain insights into the technologies, pricing, and business processes that are key to executive buy-in

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  • WHO AM I?
    Paul Daniel O'Mara
    Director of Data Products

    Focuses on system integration and data validation, analysis, and visualization

  • WHO AM I?
    Dr. Douglas-Val Ziegler
    Globalization Research Strategist

    Focuses on localization maturity, business globalization, and localization, including all aspects of strategies, governance, processes, technologies, and operations

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  • WHO AM I?
    Benjamin B. Sargent
    Member of the Technology Advisory Board

    Focuses on translation management systems, content management technologies, and marketing automation platforms.

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