Refining International Search for Knowledge Bases – and Other Content

Many companies struggle with supporting effective searches of their knowledge bases – and other content – because they depend on what their website, third-party search engines, or their customer relationship management or knowledge management platform provide. Our research confirms that the search experience in languages other than English remains sub-par at best. How does this affect your organization? When customers and prospects cannot quickly find what they are looking for – let alone resolve the issue that they expected help with – they are left with a negative impression of your brand. Their frustration only multiplies as they attempt to search across multiple devices. Join us to find out how to avoid common missteps when implementing international search.