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Blog
Archive by tag:
LSP project management
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Simple Actions for Achieving More Efficient Localization Processes
While the goal for project management has long been full automation (“lights-out”), few organizations achieve it – not for translation nor interpreting services, neither at LSPs nor enterprises. Many teams have tools and processes in place to enable touch-free workflows, yet our research demonstrates a huge gap between “we have the system” and “we are using it.” While some organizations use lights-out processes for a vast amount of translation work – even most of their projects – genera...
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November 07, 2023
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Alison Toon
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LSP maturity
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LSP project management
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Globalization Maturity
,
Translation Technology
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For LSPs
,
For Buyers
,
For Technology Vendors
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Share
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Wanted: Expert Project Managers
Are you an expert project manager or interpreting scheduler? We need to talk! Project management – the shepherding of work from request to delivery, ensuring all the correct criteria are met, and in a timely manner – is not specific to the localization industry. In every area of work, from construction to international shipping, a project manager (PM) plays a leading role in satisfying customers, whether in daily personal contact or acting behind the scenes. These individuals – and the projec...
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August 22, 2023
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Alison Toon
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Artificial intelligence
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Interpreting technology
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LSP project management
,
Translation technology
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For LSPs
,
For Buyers
,
For Technology Vendors
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Share
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Planning a Strong Account Management Framework for 2022
In January, language service providers are often busy planning the year ahead. This year, we observed that many are putting special emphasis on improving their client care function. We’ve been busy holding online workshops with LSPs to help them refine their approach. Here’s an overview of the core concepts we typically discuss during these sessions.
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January 19, 2022
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Hélène Pielmeier
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LSP growth
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LSP project management
,
LSP sales and marketing
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For Technology Vendors
,
For LSPs
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Share
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Thinking Big about Interoperability
Mention “interoperability” and many localizers think of yet another conference panel about the value of XLIFF, or why they should care about Translation Memory eXchange (TMX), or the arcana of ISO technical committees. The reduction of the topic to technical standards is understandable given the focus these topics have enjoyed over the past two decades since the release of TMX in 1998. However, CSA Research’s examination of the topic has revealed that interoperability is a much bigger issue w...
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September 18, 2019
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Arle Lommel
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LSP project management
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Standards
,
Technology adoption
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For LSPs
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For Buyers
,
For Technology Vendors
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Share
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The Journey to Project Management Automation
Automation has come a long way, leading now to its most advanced and buzzworthy state, artificial intelligence. AI refers to technologies that learn from training data and experience to perform tasks that would otherwise require human intelligence. When applied to a PM’s job, AI enables “lights-out” project management, in which software handles the project from quoting to invoicing without the need for human interaction. Over the last few years, CSA Research has observed a growing number of L...
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December 13, 2017
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Hélène Pielmeier
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Artificial intelligence
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LSP project management
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For LSPs
,
For Buyers
,
For Technology Vendors
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Share
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Game on! Motivate Translators and Interpreters with Gamification
Is your company looking for ways to increase translator and interpreter efficiency, boost motivation, increase your teams’ output, and focus team members on billable work? Is simple compensation not enough? If so, maybe you need to look beyond tools, processes, and word rates to make work seem less serious by introducing something missing from translation memory tools: fun.
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March 15, 2017
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Arle Lommel
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LSP project management
,
LSP vendor management
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For LSPs
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Share
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Is Heavy Discounting the Only Way to Land Business These Days?
In their search for the best possible deal, prospects and clients put tremendous pressure on language service providers to reduce their prices. In our recent series of interviews on quoting, we inquired how LSPs decide when to cave in and offer a big discount – or simply walk away from the deal. It’s no easy decision. Not all buyer demands should result in discounts. But holding the line on pricing is a tough gamble because clients or prospects may actually try a new provider. They will come b...
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April 25, 2016
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Hélène Pielmeier
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LSP sales and marketing
,
LSP project management
,
LSP maturity
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For LSPs
,
For Technology Vendors
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