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Navigating the Post-Localization Era: The Impact of AI on the Language Services Industry
CEOs reflect on the forces that will shape the future
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Optimizing Language Technology Procurement for Global Success
CSA Research has been running a survey about the procurement of language access, services, and technology. We are looking for input from supply chain managers across various vertical markets and global organizations. They can tell us something significant about language enablement processes at major consumers of these products and services.
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July 16, 2024
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Alison Toon
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Procurement
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For LSPs
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For Buyers
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For Technology Vendors
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Bigger Isn’t Better, Or Why FLLMs Matter
In October 2023, we argued that the future of AI would be in “focused large language models” (FLLMs). These are purpose-built language models that target a specific industry, set of languages, or task and that are correspondingly smaller than the large language models (LLMs) being created by OpenAI, Google, Meta, and others. Those massive models – GPT-4o has over 175 billion parameters – are like Swiss Army knives: They are prepared to handle almost any task, from creating a haiku to drawing...
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June 18, 2024
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Arle Lommel
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Artificial intelligence
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Machine translation
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For LSPs
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For Buyers
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For Technology Vendors
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Share
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Automated Interpreting: How Far Have Implementations Come Along?
The topic of automation has taken the interpreting industry by storm. On the one hand, enthusiasts believe in artificial intelligence as a way to broaden language access at an affordable cost. On the other hand, skeptics worry about all the things that could go wrong in the implementation. But where does it all settle when it comes to organization-level implementations?
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May 14, 2024
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Hélène Pielmeier
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Artificial intelligence
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Interpreting
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Interpreting technology
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Automated Interpreting
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For LSPs
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For Buyers
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For Technology Vendors
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Localization Reinvention
Back in the day when I first began working in localization, we didn’t have a translation management system (TMS) – they didn’t exist – and our LSP was refusing to use translation memory because it created “too much overhead” for the first venture into producing a customer care website in more than one language. Knowing that the advent of the internet was likely to produce masses of new content in – hopefully – all the languages in which the company operated, we took a huge risk. We found...
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May 09, 2024
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Alison Toon
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Artificial intelligence
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Buyer strategic planning
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TMS
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Translation technology
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For LSPs
,
For Buyers
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For Technology Vendors
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The Devil’s Dictionary – Language Services Edition
When friends and family hear what I’m working on these days, they typically ask: 1) won’t AI eliminate the need for translators and interpreters? and 2) won’t that eradication of the language sector do away with your job, too? The first question has taken the air out of the room in a lot of discussions over the last couple of years, especially given media coverage of humans in the loop that amounts to job descriptions that are little more than janitors cleaning up after bad MT outcomes.
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March 20, 2024
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Donald A. DePalma
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Artificial intelligence
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Augmented translation
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For LSPs
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For Buyers
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For Technology Vendors
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Share
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Is Meaningful Language Access Possible with Automated Interpreting?
The rising frequency of discussions about AI has led to much unease among interpreting service providers about the impact of automated solutions on language access and on what that means to the future of their profession. In this blog, we explore the concept of meaningful language access, why automated interpreting struggles with that concept, and how it relates to deciding and defining the role of the interpreter.
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March 05, 2024
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Hélène Pielmeier
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Interpreting
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Interpreting technology
,
Automated Interpreting
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For LSPs
,
For Buyers
,
For Technology Vendors
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Share
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Automated Interpreting: A Blessing or a Curse?
Some people feel that using artificial intelligence (AI) to interpret human speech is a curse because individuals using the service could suffer harm due to mistranslations or because interpreters might lose their livelihood. Others embrace AI for all the possibilities it creates, first and foremost the ability to offer language access on a much greater scale and at a reduced cost. So which camp is right? Like so many techno-ethical questions, there is no right or wrong. It really depends on th...
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November 20, 2023
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Hélène Pielmeier
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Artificial intelligence
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Customer experience
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Customer support
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Industry news
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Interpreting
,
Interpreting technology
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Quality
,
Technology adoption
,
Automated Interpreting
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For LSPs
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For Buyers
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For Technology Vendors
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Simple Actions for Achieving More Efficient Localization Processes
While the goal for project management has long been full automation (“lights-out”), few organizations achieve it – not for translation nor interpreting services, neither at LSPs nor enterprises. Many teams have tools and processes in place to enable touch-free workflows, yet our research demonstrates a huge gap between “we have the system” and “we are using it.” While some organizations use lights-out processes for a vast amount of translation work – even most of their projects – genera...
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November 07, 2023
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Alison Toon
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LSP maturity
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LSP project management
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Globalization Maturity
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Translation Technology
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For LSPs
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For Buyers
,
For Technology Vendors
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How to Make Your Mission, Vision, and Core Values More Than Words
Every CEO knows they must develop three core elements to business management: a mission statement that explains the fundamental purpose of their company, a vision statement that plots a destination for their business, and core values that represent the fundamental beliefs and principles defining the company and its culture. Executive teams will commonly invest significant time developing these elements, even hiring consultants or advisors to help them. Yet, once satisfied with the results, these...
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October 03, 2023
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Hélène Pielmeier
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LSP business management
,
LSP growth
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For LSPs
,
For Technology Vendors
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Share
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The Alphabet Soup of Language and Climate Change: ICT, MT, AI, H20, CO2, etc.
In the streaming adaptation of Isaac Asimov’s Foundation sci-fi novels, Synnax became a water planet due to overmining of its volcanic vents. In Waterworld, the melting of the polar ice caps submerged most of planet Earth. In both cases, as sea levels rose, dry land came to be in ever shorter supply – as were food, potable water, biodiversity, and economic activity other than subsistence fishing and piracy. People migrated in search of life essentials or safer havens. Language, culture, and li...
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September 22, 2023
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Donald A. DePalma
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Artificial intelligence
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Crisis preparedness
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Global content
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For LSPs
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For Buyers
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For Technology Vendors
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Share
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