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Archive by author: Hélène PielmeierReturn

Director of LSP Service

Focuses on LSP business management, strategic planning, sales and marketing strategy and execution, project and vendor management, quality process development, and interpreting technologies

Automated Interpreting: A Blessing or a Curse?

Some people feel that using artificial intelligence (AI) to interpret human speech is a curse because individuals using the service could suffer harm due to mistranslations or because interpreters might lose their livelihood. Others embrace AI for all the possibilities it creates, first and foremost the ability to offer language access on a much greater scale and at a reduced cost. So which camp is right? Like so many techno-ethical questions, there is no right or wrong. It really depends on th...
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How to Make Your Mission, Vision, and Core Values More Than Words

Every CEO knows they must develop three core elements to business management: a mission statement that explains the fundamental purpose of their company, a vision statement that plots a destination for their business, and core values that represent the fundamental beliefs and principles defining the company and its culture. Executive teams will commonly invest significant time developing these elements, even hiring consultants or advisors to help them. Yet, once satisfied with the results, these...
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Caring for the Mental Health of Language Professionals

May is Mental Health Awareness Month. During this period, organizations seek to raise awareness of trauma and the impact it can have on physical, emotional, and mental well-being. What does it mean for the language services industry? What are the negative effects of working as an interpreter, translator, project manager, or in any other role in the industry? With this blog, we hope to shed some light on the work-induced mental trauma that language professionals may experience and strategies to h...
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What Do Harry Potter and Generative AI Have in Common?

We’ve all been entertained by spells going wrong in the Harry Potter books and movies. What does any of it have to do with generative AI? If you think of artificial intelligence as the magic, then the prompt is the spell you use to invoke the magic. And not all spells – or prompts – are created equal.
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Is a 4-Day Work Week Possible for LSPs?

Companies all over the world are experimenting with breaking away from the traditional five-day work week to move to a more condensed or shortened one. My husband, an HR manager, has implemented 4x10 (4 days of 10 hours each) at his company for over two years now and I have had countless discussions with him on whether language service providers could switch to such a model. I originally had some reservations because LSPs need to be there for their clients at a minimum of five days a week – if ...
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How FOMO Manifests Itself at LSPs

FOMO – the fear of missing out – relates to the anxiety people feel when they are worried about missing out on opportunities. Companies are not immune to this phenomenon. And many LSPs have a bad case of it – even if they aren’t aware of it.
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Competing against Bigger LSPs

When competing with large language service providers, small and mid-sized LSPs can feel at a disadvantage when it comes to securing or safeguarding revenue. However, it does not have to be that way. It is not always about size when presenting your company as a successful match for buyers’ needs.
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The LSP Journey to Digital Transformation

“Digital transformation” has become an inescapable buzzword. The COVID-19 pandemic sped up the shift to everything digital – even for predominantly paper-based language service providers. However, what LSPs call digital transformation (DX) ranges from eliminating every scrap of paper in their business to reinventing their whole business model. As a result, providers are all on a different step in their journey.
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How to Perfect Your Cold Emailing Technique

Cold emailing is the equivalent of cold calling – the solicitation of a potential customer who had no prior interaction with a salesperson – and is simply handled by email. It means you reach out to a sales target without them having made the first move. And that’s why it amounts to shooting an arrow in the dark. Why? The prospect doesn’t know you. Your email may land in a spam filter or remain unread even if it was delivered. Cold emailing is a tough exercise. Sometimes your arrow will hit,...
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Planning a Strong Account Management Framework for 2022

In January, language service providers are often busy planning the year ahead. This year, we observed that many are putting special emphasis on improving their client care function. We’ve been busy holding online workshops with LSPs to help them refine their approach. Here’s an overview of the core concepts we typically discuss during these sessions.
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