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Our Analysts' Insights

Archive by author: Hélène PielmeierReturn

Director of LSP Service

Focuses on LSP business management, strategic planning, sales and marketing strategy and execution, project and vendor management, quality process development, and interpreting technologies

Virtual Events: Time to Leave Your Comfort Zone

Enterprises that used to hold in-person events for customers, employees, partners, or investors have tried to move efficiently to a virtual format over the last few months. Despite the challenges, many organizations succeeded at the conversion, but a disproportionate number were only able to offer prerecorded content with offline subtitling. Companies are now pausing to reflect on the first wave of events and investigate the entire array of alternatives available for supporting these multilingua...
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Leveraging Interpreting Technology to Deliver Multilingual Events Online

Remote simultaneous interpreting (RSI) platforms create a virtual booth where interpreters can pass the microphone back and forth as they interpret an event in real-time. They are designed to eliminate communication barriers on calls and in meetings, conferences, and other event types, so that participants who do not speak the same language can still participate in the exchange.
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Pivoting to Multilingual Online Events

Enterprises that were used to holding in-person events for customers, employees, partners, or investors have been taken by surprise by the social distancing rules and reluctance to travel due to COVID-19. They must figure out – and fast – how to deliver rich participant experiences in a virtual format. And that is a tall order. Many localization teams have been forced to create miracles in short time frames to transition multi-day, on-location extravaganzas to similarly engaging virtual events.
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How Can Machine Interpreting Help During COVID-19?

Most people frown upon the idea of talking to machines, yet they are already encountering them in everyday conversations. For example, when you call a bank or utility company, you probably start the conversation with a bot that triages the request and escalates the conversation to a human call agent when it reaches the limits of its capabilities. There is no longer a need for a human to tell you your credit card balance. Likewise, there is no need for a human interpreter if a nurse checks on the...
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The Shock That COVID-19 Caused to the Interpreting Market

The language services industry is in disarray. Engrained ways of providing interpreting services became obsolete in a matter of days due to the COVID-19 pandemic. Organizations that use interpreting services, language service providers, technology vendors, and interpreters are struggling to comprehend the new reality and adapt to it.
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Profiles of Interpreting-Focused LSPs in Times of COVID-19

The COVID-19 crisis has hit interpreting-focused language service providers particularly hard. Those with a mostly in-person offering are experiencing significant drops in bookings. Many are trying to offset this loss by transitioning customers to remote interpreting technologies or promoting translation services. Even LSPs with a focus on remote services are facing some losses due to the cancellation of nonessential engagements in healthcare, emergency services, and courts.
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The Love-Hate Relationship That Freelancers Have with Agencies

Translators and interpreters have a complicated relationship with language service providers. They depend greatly on them for revenue, but often just don’t like dealing with an intermediary. In CSA Research’s survey of more than 7,300 linguists, we inquired about the working relationship between freelancers and their LSP customers.
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Translators and Interpreters: A Career or a Side Job?

CSA Research conducted a large-scale survey of over 7,300 translators and interpreters in all corners of the world. Our goal was to characterize the demographics, behaviors, attitudes, and challenges of translators and interpreters to understand the present reality − and likely future − for linguists. In this blog, we’ll explore some of their responses tied to earnings and career focus.
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Make a Difference: Participate in Our LSP Compensation Survey

At this time of year, many employees at language service providers are getting ready for their performance evaluations and wondering what their raises will be. Meanwhile, executives struggle to allocate their biggest expense – labor cost – in a way that will retain and attract talent.
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December 11, 2019| Hélène Pielmeier | LSP staffing | For LSPs | |

Plan Your 2020 Growth

Growth is an imperative for LSPs, yet 40% of providers struggle to profitably grow their businesses. The situation is bound to get more complex as CSA Research expects a decrease in market growth rates due to a variety of factors including the overall economic slowdown, the impact of Brexit on business between the United Kingdom and its trading partners, the fallout from trade wars, and the impact of technology such as neural machine translation. But even with all that, the growth rates we forec...
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