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A Sleeping Giant: The Language Industry in China Moves Forward

A major translation event few language professionals heard of occurred in Xi’an, China on April 27. Sponsored by Xi’an International Studies University (XISU)’s Collaborative Innovation Center for Silk Road Language Services, the 2019 Annual Meeting of Postgraduate Degrees in Translation conference for educators in masters of translation and interpreting (MTI) programs in China brought together approximately 600 professors and localization professionals for a day of discussion about education...
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A Quarter-Pound of Translation, Please

Anywhere you go around the world, you can find traditional sweets or candy – especially in historic towns or cities where old-fashioned sweet shops are part of the heritage, or where street markets are a big part of local life. Think salt water taffy from San Francisco, halva from the souks of Jerusalem, lokum in Istanbul, chocolates in Bruges, or licorice drops in Amsterdam. You can buy them by the pound, the ounce, the kilo, or the gram. In the UK, those who grew up before decimalization stil...
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Reality Check: Translation Only Takes You Part of the Way

Delivering multilingual products, services, and programs is just one component required to win over local audiences – and a small one at that. One of the biggest challenges – even for globally-savvy organizations – is learning how to balance some of the other more significant factors to ensure long-term success in local markets. Based on our current research into globalization maturity consisting of interviews and surveys of more than two hundred companies, here are three areas that companies...
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The Next Revolution in Conference Interpreting

The glory days of globetrotting for simultaneous interpreters are slowly fading. First, remote simultaneous interpreting (RSI) eliminated some of their frequent flyer miles. The next technological disruption to the conference interpreting market – real-time on-demand language access powered by machine interpreting – will be even more momentous. The first solutions are now available for conferences and have the potential to start picking up revenue from conference organizers.
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World’s Largest LSPs Report a Strong 2018

Our preliminary review of the survey responses to CSA Research’s annual Global Market Study focused on the 195 largest companies in our Top LSPs™ rankings. The results show that a majority of these market leaders increased their revenue over the previous year with the same or higher profit margins.
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April 10, 2019| Paul O'Mara | LSP growth, LSP metrics and KPIs | For LSPs | |

Language Selection Roulette: How Data Builds Better Strategies

When people think of changing their lives, they might put up a map of their country or the world and throw darts at it, trusting that chance – or their favorite deity – will guide them to a better life. Unfortunately, they usually discover that this approach plants their new home firmly in the middle of the ocean or an undeveloped forest rather than a desirable neighborhood or vacation destination. However, when it comes to selecting the next language to add to a website, many enterprises do e...
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Where Are Revenue-Generating Leads Hiding?

Soliciting referrals and recommendations is an important sales technique that LSPs should pursue – whether or not they have a dedicated sales force. Yet even proactive referral requests aren’t enough to grow your business sustainably. Every provider needs a healthy supply of pre-qualified prospects to increase its chances of securing new sales. How LSPs find qualified leads varies from one company to another. What works? What doesn’t? Based on 497 responses in a recently published report, CSA...
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Reporting Up: How to Prove Your Worth Beyond Words, Turnaround, and Quality

One of the most common questions that we field at CSA Research is the evergreen topic of how to convince doubtful executives to fund language investment at optimum levels. Whether it’s a new CEO facing multiple urgent initiatives or the yearly race for resources, localization managers and directors must approach their function as just another business process that their companies monitor, measure, and improve. Being an effective manager requires winning the contest with other functions for budg...
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Being at Home with a TMS

Buying a translation management system (TMS) is like finding a new home. Seriously, both are big investments and exceptionally large commitments. You want to get it right.
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LSP CEOs Discuss Common Challenges

CEOs in every kind of company often observe that they have the loneliest job. Shared experiences with people who work for them are limited because of internal politics and because they must deal with issues that no one else in their organizations face. CEOs periodically meet with their boards of directors or management, but those sessions often reinforce the singular position that the CEO occupies. In esoteric sectors like language services, CEOs must manage an array of process, technology, and ...
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