Our Analysts' Insights

Buying a translation management system (TMS) is like finding a new home. Seriously, both are big investments and exceptionally large commitments. You want to get it right.

The history of standards for data and file exchange formats in the language industry goes back to the Localization Industry Standards Association (LISA) in the 1990s, which spearheaded the efforts around TBX, TMX, and GMX. The Organization for the Advancement of Structured Information Standards (OASIS) organized the DITA, ebXML, XLIFF, and many other business data exchange standards. Linport is yet another initiative for localization data exchange. Most recently, GALA has been coordinating a ne...

The Museu Nacional inferno in September shows how easily physical artifacts disappear. The famous museum’s 20 million artifacts included not only insects and fossils, but garments, tools, and documents of indigenous peoples collected over hundreds of years. Tragically for anthropologists, linguists, and musicologists, it also contained recordings of conversation, ceremonies, and songs that were not duplicated in any other collection: Interviews etched on century-old wax cylinders; indigenous mu...

Translation technology has reached an inflection point, swept up in the big trends affecting every industry: big data, cloud computing, and artificial intelligence (AI). Language platforms are being renovated or replaced as enterprise buyers and innovative language service providers seek to align their language systems with the rest of their technology stacks. Dated monolithic translation management systems (TMSes) are giving way to microservice- and cloud-based architectures, with machine learn...

Speech-enabled search allows people to access information much faster than they can through typing– particularly in languages such as Chinese, Hindi, and Japanese – and especially when fingers and eyes are occupied with driving or making equipment repairs.Customer expectations are already shifting as people take for granted the ability to give voice instructions to Alexa, Cortana, Siri, and their local equivalents Why shouldn’t they be able to do the same as they place product orders through ...

In addition to weighty issues related to privacy, data security, and transparency, global content is what brought Facebook CEO Mark Zuckerberg face-to-face with 44 members of the U.S. Senate this week. At the heart of the discussion was how the company plans to police harmful material while at the same time avoiding censorship.

Finding, qualifying, and testing translators and interpreters represents a sizable investment for most language service providers (LSPs). That challenge is even greater for the fast-growing ones, any venturing into new markets, and those starting new service lines. For most LSPs, that means adding or enhancing the vendor management function to locate, vet, and retain linguists and other specialists. Providers typically introduce vendor manager positions by Stage 2 of the LSP Metrix, CSA Research...

Blockchain is a method for concatenating blocks of transactions, which are stored securely using encryption in a distributed system that prevents bad actors from unlawfully changing records. Most media reports focus on blockchain’s use in cryptocurrencies such as Bitcoin, where it originated. However, the language industry will be more directly affected by the advent of smart contracts, where blockchain methods allow applications to automatically negotiate and enforce transactions; for exampl...

For several years, the field of quality checking tools has been largely stagnant, with incremental updates to established tools. Recently, TAUS’ Dynamic Quality Framework (DQF) and the EU’s Multidimensional Quality Metrics (MQM) have set the stage for new developments in quality assessment methods thanks to their new methods and push for standardization. In this blog, we’ll review three new market entrants that are hoping to shake up this area.

CSOFT (#22 on our global list of the 100 largest LSPs) has banked on mobile being a driving force behind language needs. In December 2015, the company released Stepes (pronounced /'steps/), a human-powered mobile translation app designed to mobilize professional translators and Uberize the world’s bilingual population in the process. Last year, the company broadened the offering to support on-demand social media and image translation, again harnessing the power of the crowd. However, 2017 w...