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Archive by author: Donald A. DePalmaReturn

Chief Research Officer

Focuses on market trends, business models, and business strategy

The Reality of the Language Services Sector in 2018 and Beyond

Business is looking good in the language sector. CSA Research’s business confidence survey of the CEOs of the largest language service providers found 2017 to be a growth year, and respondents optimistically entered 2018. Sector revenue and language output continue to rise as the content and code that power economies are becoming more global. Our annual survey will give a more complete picture of the market as we collect and analyze the data.
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February 14, 2018| Donald A. DePalma | LSP growth, Translation market size | For LSPs | |

Business Confidence Survey Points to Continuing Growth in the Language Sector

In "The Language Services Market: 2017," CSA Research estimated that the language services and technology sector would turn over US$43 billion for the year, growing 6.97% over 2016. We also forecast that the market would continue its growth over the next four years, driven by increasing demands for multilingual information in written and spoken form, app and product localization, and emerging content services.
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The Fastest-Growing LSPs

CSA Research's 13th annual market study sizes the language services industry and calculates a variety of business measures. One is the growth rate for the industry overall, another is the performance of hundreds of individual suppliers that provide detailed revenue data to our survey (see figure). In this year's analysis, we estimated that the market will turn over US$43.08 billion in 2017, a rise of 6.97% over the last year. You can download a description of our quantitative research an...
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ROI on Global Customer Experience? Show Them the Money

What return on investment should you expect from engaging with customers in their own language? Ever since our first report in 2002 on the benefits of localizing the user experience, CSA Research has found that demonstrating the ROI for localization is a challenging exercise. Localization managers spend an inordinate amount of their time working with colleagues in other departments to make the business case for international and domestic multicultural marketing, sales, and support activities. I...
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September 27, 2017| Donald A. DePalma | Customer experience, ROI | For Buyers | |

Digital Transformation and Language Combine to Power a US$43.08 Billion Market

Two years ago, CSA Research determined that the language sector faced a perfect storm as industry players incrementally improved efficiency, innovated services and processes built on newer technology and streamlined practices, and confronted disruptive intrinsic and external changes that were transforming the market.
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AMPLEXOR Aquires Sajan: Why some Acquisitions Matter More than Others

Last week Luxembourg-based AMPLEXOR (#9 on CSA Research's 2016 list of largest LSPs) acquired U.S.-based Sajan (#30) for US$28.5 million. This amounts to US$5.83 per share for publicly-traded Sajan, a 46% premium over the current share price. Because Sajan will go private, it has substantial disclosure and shareholder protection requirements under the U.S. Security and Exchange Commission's Rule 13e-3 Rule. That regulation also limits what it or AMPLEXOR can say now about the deal beyond...
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May 03, 2017| Donald A. DePalma | Industry news | For LSPs, For Buyers | |

The Constant Challenge of Source Content Quality

Turning something that's perceived as cheap or ugly into a more valuable or beautiful object has been the goal of alchemists through the centuries. Many languages have expressions that echo their quest to turn lead into gold. An English proverb maintains that you can't make a silk purse out of a sow's ear. The French take a different animal to task, "On ne saurait faire d'une buse un épervier" – you can't turn a buzzard into a sparrow hawk. And a Russian might say ...
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April 26, 2017| Donald A. DePalma | Content technology | For LSPs, For Buyers | |

Will the Language Industry Outpace the Growth of the Global Economy?

The language services and technology market is US$40 billion and is growing at 5.52% per year. Business media such as Fast Company and Inc. cite these figures, as do language industry publications, trade associations, supplier websites and press releases, business books, and academic articles. These numbers are also referenced in bank loan applications, pitches to venture capitalists and private equity groups, and government reports around the world.
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Localization Demands Morph to Support Mobility, Speech, and Intelligence

While often complex and costly, localization is a well-established practice at many companies. CSA Research's interviews and surveys with both Global 3000 companies and language service providers show that the best of these organizations have tamed the rhythm of localization – processes and schedules are understood and under control. Many plan to throttle back their localization budgets as they work to optimize their current processes and tools for the 10 or 20 languages they support before...
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Augmented Translation Powers up Language Services

Language services today stand on the cusp of a disruptive transformation that will redefine how professional linguists work. This shift will come from the availability of ubiquitous artificial intelligence (AI) that extends their reach and capability and makes them far more efficient than they could otherwise be.
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