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Archive by author: Donald A. DePalmaReturn

Chief Research Officer

Focuses on market trends, business models, and business strategy

Sizing the Language Industry During a Pandemic

For the first time since 2005, CSA Research did not release our 2020 Global Market Study sizing and forecasts when we ranked the largest LSPs in the world in June. We just published “Sizing the Language Industry in 2020 and Beyond,” our comprehensive data-based guidance for 2020 through 2025.
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Global BPO to Buy Lionbridge Data Annotation Business

TELUS International announced that it would buy Lionbridge’s artificial intelligence business unit in a deal worth US$935 million that is expected to close by December 31st. Let’s first explain what Lionbridge AI does, review the deal, analyze what it means to the language services and technology sector, and show what it represents to investors.
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M&A: Want to Sell or Merge?

In a recent blog we updated the changing M&A landscape for 2020. We also noted that respondents to CSA Research’s annual Global Market Study (GMS) have shown consistent interest over the years in buying, selling, or merging in response to the question, “How important will the following actions related to merger and acquisitions be in 2020?” Of the 356 respondents from the representative sample of 462, 29% said they wanted to sell, 34% would like to buy, and 30% preferred a merger.
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Language Sector Joins Global Surge to a Trillion Dollars of M&A in Q3

2020 started out with great financial momentum. The MSCI All Country World Index of large-, mid-, and small-cap stocks across 23 developed and 26 developing markets had risen almost 24% over 2018, an ounce of gold was worth 18% more than 12 months prior, and private equity groups had accumulated US$1.5 trillion in funds to invest. Businesses were primed for a stellar 2020, but by March, COVID-19 pushed most of the world to shelter in place. Companies shut down, employees were furloughed, and lif...
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Acolad Acquires Amplexor

On September 21st Paris-based Acolad Group announced that it would acquire Luxembourg-based Amplexor. While the firms did not disclose the terms, their deal combines the 12th- (Amplexor) and 13th-ranked (Acolad Group) companies on CSA Research’s list of 100 largest language service providers. Following the acquisition, Acolad nouveau will have a combined US$307 million based on 2019 revenue (after subtracting about US$41 million in Amplexor revenue that will not be included in the sale). The me...
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RWS Acquires SDL – The Technology Story

In late August, UK-based RWS Holdings announced that it would acquire fellow UK supplier SDL in an all-share deal. We analyzed the importance to the market of that deal in “RWS Absorbs SDL – The Business Story.” Here we analyze the impact of the acquisition on buyers and suppliers of SDL’s language and content management technology – and recommend some next steps for the soon-to-be new owners of storied brands like Trados and WorldServer.
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September 04, 2020| Donald A. DePalma | For LSPs, For Buyers, For Technology Vendors | |

RWS Absorbs SDL – The Business Story

In late August 2020, UK-based RWS Holdings announced that it would acquire fellow UK supplier SDL in an all-share deal that valued the latter at £809 million (US$1.07 billion). This transaction will merge the fourth- (SDL) and fifth-ranked (RWS Holdings) LSPs on CSA Research’s list of 100 largest language service providers. It will shuffle the ranking of leading LSPs on our list (see Figure) – and has the potential to touch many industry participants – suppliers and buyers, both – in the lan...
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September 02, 2020| Donald A. DePalma | For LSPs, For Buyers, For Technology Vendors | |

Skyrockets in Flight, Internet Delight

A webinar audience member recently asked about a country not included in our recent “Can’t Read, Won’t Buy – B2C” survey. His question was, “Where is Algeria?” After our half-joking response – “it’s in Northern Africa, east of Morocco” – we answered seriously that the country doesn’t appear on our list of most desirable online markets for economic and technological reasons.
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Need It or Want It? English May Be the Only Way to Get It

Consumers prefer accessing information, making online purchases, and getting technical support in their own language. That’s not a big surprise, but data from our third edition of “Can’t Read, Won’t Buy—B2C”, combined with our other research on website language support, highlights the fact that many consumers don’t have access to sites in their language, that localized websites often have major flaws, and that many must rely on English to get things they want or need.
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How Three Companies Strengthened Software Development Efforts During COVID-19

In our early-in-the-pandemic call for action by company leaders, CSA Research recommended that companies “learn from this experience and get ready now for when the crisis ends.” We echoed that advice in our report on the future of language services. Over the last few weeks we’ve been briefed by several LSPs and translation technology vendors about how they have used the slowdown to push new initiatives and projects and, as we suggested, develop new products. They said that the pandemic’s dis...
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